Refund policy

Thank you for shopping at Pawstocks. We value your satisfaction and strive to provide you with the best experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unworn or unused, with all original tags attached.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.

Note: Items sent back to us without first requesting a return will not be accepted. To start a return, please contact us at team@pawstocks.com.

Refunds
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please note that the refund amount will exclude any shipping charges incurred during the initial purchase. If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at team@pawstocks.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:

• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalized items).
  
• Sale items and gift cards.

Damaged or Defective Items
Please inspect your order upon reception. In the event that your item arrives damaged, defective, or if you receive the wrong item, contact us immediately at team@pawstocks.com so that we can evaluate the issue and make it right.

Return Shipping
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. You must send your return to the following address: 87 Ratnapura - Horana - Panadura Hwy, Horana.

Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at team@pawstocks.com.